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Lumax Academy
Healthcare administrator coordinating operations in a modern hospital
Healthcare · Hospital Administration Programme

Advanced Certificate in Hospital & Healthcare Administration

A 36-hour, industry-focused programme building practical skills in healthcare operations, patient administration, medical records, healthcare IT systems, and customer service excellence — ready for administrative and operational roles in hospitals, clinics, and healthcare organisations.

Enquire nowView modules
12
Weeks
36
Contact Hours
3
Modules
16+
Min. Age
PROGRAMME OVERVIEW

Practical healthcare administration for real hospital settings

The Advanced Certificate in Hospital & Healthcare Administration equips learners with hands-on knowledge of hospital workflows, patient coordination, professional communication, and healthcare service delivery — preparing them for administrative and operational roles in hospitals, clinics, and healthcare organisations.

Hospital operations management
Healthcare administration systems
Patient coordination
Medical records management
Customer service excellence
Professional healthcare communication
Complaint handling and conflict resolution
Patient experience management
Hospital administration team reviewing patient data on screen
Industry-focused, hands-on learning

Hospital workflows, patient coordination, and healthcare IT practised through real-world case studies and simulations.

COURSE AT A GLANCE

Everything you need to know, at a glance

Study Mode
Part Time
Course Duration
12 Weeks
Total Contact Hours
36 Hours
Schedule
Weekend
12 Sundays · 3 Hours / class
Delivery Mode
E-learning / Face-to-Face
Certification
Advanced Certificate in Hospital & Healthcare Administration
MODULES & ASSESSMENT

Three modules. Thirty-six hours. One healthcare professional.

Each module runs for 12 hours and is assessed by written examination (100%), building from healthcare customer service to hospital operations and patient administration systems.

01Module 01

Healthcare Customer Service Excellence

12 HoursWritten 100%
Module Coverage
  • Fundamentals of Healthcare Customer Service
  • Communication Skills in Healthcare
  • Managing Patient Experience
  • Complaint Handling & Conflict Resolution
  • Professionalism & Workplace Ethics
Learning Outcomes
  • Deliver exceptional customer service in healthcare environments.
  • Communicate professionally with patients and caregivers.
  • Handle patient complaints and difficult situations effectively.
  • Enhance patient satisfaction and service quality.
02Module 02

Healthcare Operations & Hospital Management

12 HoursWritten 100%
Module Coverage
  • Introduction to Healthcare Administration
  • Hospital Operations Management
  • Healthcare Leadership & Communication
  • Resource & Facility Management
Learning Outcomes
  • Understand hospital organisational structures.
  • Manage healthcare administrative workflows.
  • Coordinate daily hospital operations.
  • Apply leadership and communication skills in healthcare settings.
03Module 03

Medical Records, Healthcare IT & Patient Administration

12 HoursWritten 100%
Module Coverage
  • Patient Administration Systems
  • Medical Records Management
  • Healthcare Information Technology
  • Data Privacy & Confidentiality
Learning Outcomes
  • Manage patient records and healthcare documentation.
  • Use healthcare information systems effectively.
  • Understand healthcare data privacy and confidentiality.
  • Improve patient registration and coordination processes.
Assessment Methods
Class ParticipationPractical ActivitiesGroup AssignmentsCase Study PresentationFinal Assessment / Quiz
ENTRY REQUIREMENTS

Open to beginners — no experience needed

  • Minimum age requirement: must be 16 years old
  • N Level or equivalent (recommended)
  • No prior healthcare experience required
  • Final admission decision rests with the Academic Advisory Board
TEACHER-TO-STUDENT RATIO

1 : 15(Lecture)

Small class sizes keep learning focused, with plenty of interaction through case studies, role-play, and group activities.

The final decision concerning admission to the programme rests with the Academic Advisory Board.

PROGRAMME FEES

Transparent, all-in course fees

A part-time programme covering registration and tuition for all three modules. The registration fee is non-refundable and non-transferable.

Enquire about intakes
Part-time · Singapore Dollars
Fee Breakdown
Registration Fee (Non-Refundable)S$100.00
Course FeeS$1,100.00
Total FeesS$1,200.00
WITHDRAWAL, TRANSFER & REFUND

A clear, fair refund policy

Students who wish to withdraw or transfer to another programme must notify Lumax Academy in writing before the commencement of the course. The application fee paid is non-refundable and non-transferable.

100%
Maximum Refund

Refund of course fee if written notice of withdrawal is received: More than 30 days before the Course Commencement Date.

50%
Partial Refund

Refund of course fee if written notice of withdrawal is received: Before, but not more than 30 days before the Course Commencement Date.

25%
Partial Refund

Refund of course fee if written notice of withdrawal is received: After, but not more than 15 days after the Course Commencement Date.

0%
No Refund

Refund of course fee if written notice of withdrawal is received: More than 1 day after the Course Commencement Date.

CERTIFICATION

“Advanced Certificate in Hospital & Healthcare Administration”

Awarded by Lumax Academy Pte Ltd on successful completion of all three modules and their written assessments.

CAREER OPPORTUNITIES

Where this certificate can take you

Graduates may pursue administrative and operational roles across hospitals, clinics, and healthcare organisations.

Hospital Administrator Assistant
Healthcare Operations Executive
Medical Office Administrator
Patient Service Coordinator
Clinic Operations Coordinator
Healthcare Front Office Executive
Medical Records Coordinator
ENROL NOW

Ready to start your healthcare administration career?

Tell us a little about yourself and our team will share the next intake dates, schedule, and enrolment details for the Advanced Certificate in Hospital & Healthcare Administration.

Schedule
Weekend · 12 Sundays · 3 hrs/class
Duration
12 weeks · 36 contact hours
Mode
E-learning / Face-to-Face

Enquire now

Fill the form and our team will get back to you within 24 hours.

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